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Refund Policy

Refund & Return Policy – The Basics

At Anagham, we take great care to ensure that every bottle of our coconut oil reaches you in good condition. As our products are food-grade and consumable, we are unable to accept general returns. However, if there is a problem with your order, we will do our best to make it right.

Items That Cannot Be Returned

For safety and hygiene reasons, we cannot accept returns of:

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  • Opened or used products

  • Products damaged due to improper storage or handling after delivery

  • Products returned without prior approval

Replacements and Refunds

If your claim is approved, we will either:

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  • Send a replacement product at no additional cost, or

  • Issue a refund if a replacement is not available.

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Approved refunds will be processed to the original payment method within 5–7 business days. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, we are unable to accept cancellation requests.

Need Help?

If you have any questions regarding your order, please contact us:

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Email: swasthioilmills@gmail.com

Phone / WhatsApp: +91 9746175283

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We are always happy to assist.

When Can I Request a Replacement or Refund?

You may be eligible for a replacement or refund if:

  • The product received is damaged or leaking.

  • The wrong product was delivered.

  •  An item is missing from your order.

  • The product is found to be defective.

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Please notify us within 3 days of delivery by emailing swasthioilmills@gmail.com with:

  • Your order number

  • Clear photographs of the product and packaging

  • A brief description of the issue

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Our team will review the details and get back to you as quickly as possible.

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A Note About Natural Variations

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Coconut oil is a natural product, and slight variations in colour, aroma, taste, or appearance may occur from batch to batch.

You may also notice that the oil becomes cloudy or partially solidifies during cooler weather and returns to a clear liquid state when warmed. Occasionally, small amounts of natural sediment may be present even after filtration.

These are normal characteristics of pure coconut oil and do not affect its quality or usability.

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